1. Introduction
NovaSynth Labs ("we," "us," or "our") operates this research peptide e-commerce platform. This Privacy Policy explains how we handle information when you visit our website, place orders, or contact customer support.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Order & Shipping Data: Full name, shipping address, city, state/province, postal code, country, phone number, and email address provided at checkout.
Payment Information: We do not store credit card data. Cryptocurrency payments are processed via third-party gateways; we retain transaction IDs, wallet addresses, and payment status for order fulfillment.
Technical Data: IP address, browser type, device information, pages visited, and cookies (see Cookie Policy).
Communications: Messages sent via WhatsApp, Telegram, or email for customer support.
3. How We Use Your Information
- Process and fulfill research product orders
- Send order confirmations and shipping notifications
- Respond to customer inquiries and support requests
- Prevent fraud and ensure platform security
- Comply with applicable legal obligations
- Improve our website and services
4. Data Sharing & Third Parties
We do not sell your personal data. We may share information with:
- Shipping and logistics partners (for delivery only)
- Cryptocurrency payment processors (Cryptomus, Coinbase Commerce)
- Email service providers (for transactional notifications)
- Law enforcement when required by valid legal process
5. Data Retention
Order records are retained for a minimum of 3 years for accounting, dispute resolution, and reshipment eligibility verification. You may request deletion of non-essential data by contacting us, subject to legal retention requirements.
6. Data Security
We implement industry-standard measures including encrypted connections (HTTPS), secure server infrastructure, and restricted access to order data. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. Contact us at the email listed on our website to exercise these rights.
8. International Transfers
Your data may be processed on servers located outside your country of residence. By placing an order, you consent to such transfers for fulfillment purposes.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the revised policy.
10. Contact
For privacy-related inquiries, contact us via the email, WhatsApp, or Telegram channels listed on our homepage.